Business travellers bring in a huge amount of revenue for the hotel industry. They are usually big spenders with disposable income and have the potential to become loyal customers if they return to the same destination often. It is therefore in the interest of hotel owners to understand the differences between a business and a leisure guest, and to ensure that business travellers are catered for appropriately.
Nowadays, the requirements of the modern business traveller tend to be more of a hybrid between business and leisure. Practicality is key but that does not mean that a touch of luxury cannot also be thrown in for good measure. To help you ensure that your hotel appeals to the business traveller, we have compiled a selection of suggestions and amenities that we think are necessary to offer.
Food and Drink Essentials
First and foremost it is crucial to get the basic necessities right: food and drink. As is standard for most hotels nowadays, it is almost obligatory to provide a kettle with tea and coffee making facilities, along with a fridge that is stocked with a range of products. From tasty snacks to a bottle of bubbles for when that meeting goes really well, ensure that all bases are covered.
The business traveller needs to look smart and presentable at all times. Make it easy for them by supplying a hotel iron / ironing board and trouser press to rescue those shoddily folded shirts and crumpled trousers lying at the bottom of the suitcase. Cater for those travellers with vast numbers of clothes by providing a plentiful supply of hotel hangers. Travellers should never be expected to bring these, especially when aiming to travel light, as most business travellers do.
The modern business traveller is constantly connected. Whether continually on call for clients and colleagues or working on the go, support for their technological needs is vital. This means numerous conveniently placed plug points in the hotel room, as well as fast and reliable wi-fi. If your guest is having to stand in an awkward position halfway down the corridor with their laptop above their head then your wi-fi signal probably isn’t quite cutting it.
Hotel Bathroom Amenities
Hotel toiletries are a crucial part of any traveller’s stay, whatever their purpose for travelling is. Whether you opt for a lavishly luxurious collection or eco-friendly set, make sure your guests have what they need to feel clean and refreshed after a stressful, sweaty day of travelling or business meetings. One thing business travellers could really do with is a little relaxation and rejuvenation time. Whether your hotel offers spa facilities or not, you should also be providing a big snuggly hotel bathrobe and comfy hotel slippers. For more information on providing the best bathroom in the industry, have a read of of our post on sprucing up your hotel bathroom.
Modern business travellers are busy people and exist very much in the grab-and-go trend of today. Combining business and travel is undoubtedly exhausting, therefore having the option to order room service on return to the hotel room is a huge relief. Room service is traditionally a luxury service so ensure that your service delivers a good dose of opulence. Have a read of our handy advice on how to achieve world-class room service status.
All travellers require a great night’s sleep but it is particularly crucial for the business traveller, especially ahead of a big meeting. Establish a sleep-inducing environment devoid of noise and light by providing blackout curtains, eye masks and earplugs. Here at Hotel Supplies we offer a special sleep kit containing earplugs and a black satin eye mask, presented in a gorgeous luxury box. Perfect for a thoughtful turndown gift and for a bit of exclusivity. Don’t forget the all-important ‘do not disturb’ sign as there is nothing worse than an unwanted wake up call.
Although the business traveller will generally aim to travel light, a myriad of corporate clothes and technological requirements will inevitably have to be factored in. Your guest will certainly appreciate the storage space in order to avoid bags and belongings being strewn across the floor. A luggage rack is a great idea to avoid having to take up valuable wardrobe space – we offer several different options, all sturdy and practical but with varying styles and finishes. A safe is also a necessity for securely storing any valuables and if it is big enough to hold a laptop then all the better.
The summer months are now upon us, but let’s be honest: this is England. Sporadic torrential downpours can happen at any time and can easily catch your guests off-guard. Umbrellas are easily forgotten in the packing process, so be prepared on behalf of your guests with a high quality selection of umbrellas that can be whisked out to save the day. Our umbrellas come in a range of styles and can be tailored to your personal hotel requirements with a carefully chosen colour scheme, logo or brand message.
For more inspiration of how you can provide the perfect experience for the business traveller, have a browse of the various products on our website.