Category Archives: Hotel Service

Luggage racks that are guest friendly – and eco friendly!

An item that no hotel room should be without, luggage racks are always a welcome accessory for guests to have to hand.

Making packing and unpacking easier, keeping suitcases and bags off freshly cleaned bed sheets and floors, as well as helping to make the living space a lot more organised, the importance of a good, sturdy luggage rack should never be overlooked.


In line with our aim to ‘Go Green’, we have recently introduced a stylish new range that is eco-friendly. For every three products sold, one tree is planted in co-operation with


If room space is minimal, these luggage racks are ideal as they are so easy to store. Due to their sleek design they fold to only 5.5cm deep, allowing them to fit within the narrowest of spaces.

To prevent any damage to walls, the model featuring the back stand offers a simple solution and peace of mind. They are very easy to fold and unfold so are completely hassle free for guests and staff.


Made in Europe, these have been designed using strong solid beech wood. You can choose from a range of classic colours – Wenge Black, Walnut, White or Natural Beech to blend in with almost any interior.

You may also want to customise your luggage racks with a choice of leather straps (colours include cognac brown, black, grey and white). Alternatively, if you prefer, you can opt for Nylon straps in black or grey.

Our high quality Luggage racks include a 2 year guarantee.

Click here to order your hotel luggage racks now. Find out more at 

Hotel Supplies talks towels…

In the late, great Douglas Adam’s cult book, The HItchhiker’s Guide To The Galaxy, the towel was identified as ‘About the most massively useful thing an interstellar hitchhiker can have’.  This noteworthy quote prompted the introduction of a National Towel day when to mark the importance of the towel, everyone is encouraged to carry one (it’s the 25th May if you’re interested).

At Hotel Supplies, we sell tons of guest friendly towels.

We recognise the fact that to hoteliers, towel supply, towel collection, towel folding and towel laundering is a big part of the hotel’s day-to-day operation. The value of a towel is definitely generally underestimated as they are often the most used items in the hotel bathroom or cloakroom.

The majority of hotel guest towels are 100% cotton or a cotton, polyester blend.


At Hotel Supplies, all our towels and face cloths are 100% cotton because they’re more absorbent and much softer than blended fabrics – perfect for the most exacting or sensitive skinned. Every towel has a listed fabric weight which is generally measured in grams per square metre or gsm. The gsm measure refers to how dense and thick the towel is and consequently indicates how quickly it dries off. Lighter, lower gsm towels are often used in hotel spa or leisure facilities and the thicker towels make luxurious bathroom towels.

The hotel towels in the Hotel Supplies collection range from 400gsm Leisure and Spa towels to our luxurious 600gsm Madison Hotel Towels.

Our great quality, standard Chelsea towels are a cosy 500gsm  – perfect for your hotel use as they are economical, easy to wash and come in a range of sizes.


As sorting towels out can be a bit of a headache for hoteliers, some of our towels have handy details to help with this.  For example, our Chelsea Towels have a different number of chevron bands, depending on their size so a hotel housekeeping team can quickly spot which towel type it is. Our leisure hotel towels have blue stripes – partly as a design detail but also because it makes it much easier to quickly separate them from the general hotel bathroom towels.

It’s a well known fact that light fingered hotel guests have been known to squirrel away the odd hotel towel or two. (A washable electronic tag has even been launched to sew into towels to combat theft). If towel pilfering is a problem for you, why not make those towels a bit more promotional and add your hotel branding? Low cost, it can be a good way of re-iterating that the towels are hotel property but they’ll also remind your hotel guests about your hotel if they do take the towels away. It might even turn your hotel towels into desirable enough momentos for you to sell in your hotel shop.

We offer a special personalisation service on our Madison Hotel Towel Range. Just get in touch to find out more.

Here are some other things you might not know about the humble towel…

  1. Charles Dickens was the first to use the word ’towel’ as a verb. Shakespeare never mentioned a towel in any of his plays.
  2. The term ’throw in the towel’, was first coined in 1915 in relation to boxing. Before that, the phrase ‘throw in the sponge was used’.
  3. Bath towels were invented in the city of Bursa in Turkey in the 14th Century.
  4. Hand towels (the paper variety) were invented in 1907 by Arthur Scott of Philadelphia.
  5. In her 1897 book, ‘Travels in West Africa, Mary Henrietta Kingsly famously questions : “What is life without a towel?”

Whether you’re looking for thick, snuggly premium bath towels, lighter weight leisure towels for spas or poolside, or you just want a simple, practical and economical white Egyptian cotton towel for your hotel bathrooms, just head to the Hotel Supplies website and check out our cosy towel collection. If you can’t spot exactly what you’re after – just get in touch and we’ll do our very best to help you out.

How to provide guests with a superior spa experience

The spa industry is huge in the world of travel, with a large number of hotels now offering wellness facilities. Spas are attractive to guests because of their pampering appeal. Guests want to be indulged and it is your job to deliver and exceed expectations. Never has it been more important to provide the ultimate luxury customer experience.

From fluffy towels to scented candles, there are plenty of ways to better your hotel’s wellness offering. Customers will want a bespoke service so ensure that you personalise the experience wherever possible. Small touches make a big difference. As experts in all of the little details here at Hotel Supplies, we have plenty of advice for you to provide a superior spa experience.


candles hotel spaFirst impressions count, so be sure to enliven their senses as soon as they enter the spa area. Gorgeous scented candles with an exquisite vanilla scent will kickstart the relaxation process right from the start. Setting a mood of luxury is key and there is no better way to achieve this than with a delightfully encompassing aroma.

Hand Towels and Face Cloths

A luxurious alternative to paper towels, opt for soft cotton face cloths and airlaid hand towels in your hotel bathrooms and spa areas. These high quality bathroom accessories will make a great statement to guests looking for a subtle touch of luxury at all levels. Furthermore, our airlaid hand towels are 100% recyclable for those hotels who like to offer sustainability.

Bath & Shower mats

hotel bath matBath mats and shower mats may not be the most glamorous of hotel features but they are a necessity in terms of safety requirements. Our mats are non-slip and exceptionally secure. Plus, we also offer mats that have been anti-fungal treated, ideal for maintaining impeccable hygiene standards in public washroom areas.hotel shower mat bag

On the other hand, for those worried about the old-fashioned look of traditional bath and shower mats, we offer a sleek, modern alternative with our clear bubble designs. Or for a more discreet solution, use a bath mat bag to hold any size rolled up mat with ease and elegance. Made from thin white cotton with a drawstring fastening and discrete embroidering, these bath mat bags are the perfect solution.


There is nothing worse than emerging from a relaxing time in the hydrotherapy pool or a refreshing shower only to be met with a rough, rugged towel. Choose a set of towels that will remain soft and absorbent after endless washing. We also recommend opting for thicker towels as they give an added sense of cosy luxury.

Bathrobes & Slippers

As with the towels, hotel bathrobes and hotel slippers need to be equally as comfy. Choose products with the finest quality yarns for a superior feel. For extra luxury points, opt for our rich velvety velour bathrobes. Accompany your cosy bathrobes with high quality hotel slippers and your guests will have all they need for lounging and relaxing.

Display trays

hotel display traysHaving invested in the highest quality bathroom accessories for your guests, you will want to showcase them. Avoid keeping them hidden away in a cupboard and make use of a beautiful display tray. Here your quality hotel toiletries can occupy pride of place, reminding your guests that they are being thoroughly looked after with the highest quality products.


Providing a superior spa experience for you hotel guests does not just stop at offering high quality products. Exceptional customer service and thoughtful personalisation are also key in achieving top marks for guest satisfaction. Never underestimate the power of the small touches and do your utmost to provide luxury wherever possible.

6 ways to guarantee your guests a great night of sleep

Hotel-induced insomnia is a common problem for guests. Crippling jet lag, unfamiliar surroundings and frustrating disturbances can all exasperate a guest’s sleep situation. Yet ensuring a peaceful night of sleep for your guests can make the difference between a good and bad hotel experience. Guests need to feel refreshed and energised when they wake, whether they are in for a day of sightseeing or business duties.

Although the sleeping habits of your guests are ultimately out of your control, there are various measures you can implement to help them as much as possible, from staff education to providing the best hotel bedroom supplies. The Benjamin Hotel in Manhattan even has a specially curated sleep programme run by a sleep medicine expert. Featuring a pillow menu and other impressive sleep-inducing offerings, we are not suggesting you need to go to these lengths. Nevertheless, it only take small steps to lead to sweet dreams:

  1. Reduce hotel noise

The squeak of a food trolley being wheeled down the corridor, the persistent ‘ding’ of the lift, or the raucous cheers of a stag do in the neighbouring room. There are a myriad of potential opportunities for nightly disturbances so it is important to reduce them where possible. Install the appropriate level of soundproofing, educate staff and put up tasteful signs to remind guests to keep the noise down during sleep hours.

  1. Comfy hotel bedding

Screen Shot 2016-08-16 at 12.43.09There is nothing worse than falling into bed at the end of an exhausting day of travelling to be met with a painfully solid ‘thump’. Guests will likely be spending the majority of their time at the hotel in bed, therefore it needs to leave a good impression. Make it so comfy that they drift into a deep sleep the moment their head touches the pillow.

Begin with the mattress but don’t stop there. Provide plush pillows and deluxe duvets. Engulf them with comfort and they will never want to leave, which can only be a good thing. Here at Hotel Supplies, we offer a range of high quality hotel bedding, from luxury goose feather pillows to snug mattress toppers for an additional level of comfort.

  1. Earplugs and eye masks

Screen Shot 2016-08-16 at 12.43.17For those guests who are particularly sensitive to excess noise and light, offer a practical but luxurious turndown gift. Ear plugs to block out any unplanned noise disturbances and eye masks to keep out excess light. Small gestures that can make a big difference to a night of peaceful sleep.

  1. Do not disturb sign

On the topic of minimising disturbances, deter any unwanted visitors by supplying a do not disturb sign. Especially if your guest has had a particularly late night, having the option to display a do not disturb sign to any early morning cleaners will put their mind at rest that they can enjoy a peaceful lie-in.

  1. Hot water bottle

Screen Shot 2016-08-16 at 12.43.33To achieve the ultimate level of cosiness, guests will appreciate having the option to cosy up to a hot water bottle. Reminiscent of home comforts, a hot water bottle is a sure-fired way to help your guests achieve a level of contentment that will send them into a dreamy sleep. Choose from our luxurious black quilted hot water bottle cover or our cosy white waffle cover. Safety conscious, hygienic and smart, our hot water bottle range is perfect for keeping even the chilliest of guests warm and comfortable.

  1. Relaxing hotel toiletries

A popular way of bringing on a natural sleep is to have a lovely warm bath or shower before bed. Enhance this method further by providing an impressive selection of hotel bathroom amenities. Choose products that comprise natural ingredients and offer the ultimate relaxation experience. Feeling clean, relaxed and refreshed, your guests will then be ready to enter a sanctuary of sleep.

Sweet dreams!

What do business travellers want from their hotel rooms?

Business travellers bring in a huge amount of revenue for the hotel industry. They are usually big spenders with disposable income and have the potential to become loyal customers if they return to the same destination often. It is therefore in the interest of hotel owners to understand the differences between a business and a leisure guest, and to ensure that business travellers are catered for appropriately.

Nowadays, the requirements of the modern business traveller tend to be more of a hybrid between business and leisure. Practicality is key but that does not mean that a touch of luxury cannot also be thrown in for good measure. To help you ensure that your hotel appeals to the business traveller, we have compiled a selection of suggestions and amenities that we think are necessary to offer.

Food and Drink Essentials

First and foremost it is crucial to get the basic necessities right: food and drink. As is standard for most hotels nowadays, it is almost obligatory to provide a kettle with tea and coffee making facilities, along with a fridge that is stocked with a range of products. From tasty snacks to a bottle of bubbles for when that meeting goes really well, ensure that all bases are covered.

Clothes Preparation

Screen Shot 2016-07-14 at 09.28.50The business traveller needs to look smart and presentable at all times. Make it easy for them by supplying a hotel iron / ironing board and trouser press to rescue those shoddily folded shirts and crumpled trousers lying at the bottom of the suitcase. Cater for those travellers with vast numbers of clothes by providing a plentiful supply of hotel hangers. Travellers should never be expected to bring these, especially when aiming to travel light, as most business travellers do.


The modern business traveller is constantly connected. Whether continually on call for clients and colleagues or working on the go, support for their technological needs is vital. This means numerous conveniently placed plug points in the hotel room, as well as fast and reliable wi-fi. If your guest is having to stand in an awkward position halfway down the corridor with their laptop above their head then your wi-fi signal probably isn’t quite cutting it.

Hotel Bathroom Amenities

Screen Shot 2016-07-14 at 09.29.07Hotel toiletries are a crucial part of any traveller’s stay, whatever their purpose for travelling is. Whether you opt for a lavishly luxurious collection or eco-friendly set, make sure your guests have what they need to feel clean and refreshed after a stressful, sweaty day of travelling or business meetings. One thing business travellers could really do with is a little relaxation and rejuvenation time. Whether your hotel offers spa facilities or not, you should also be providing a big snuggly hotel bathrobe and comfy hotel slippers. For more information on providing the best bathroom in the industry, have a read of of our post on sprucing up your hotel bathroom.

Room service

Modern business travellers are busy people and exist very much in the grab-and-go trend of today. Combining business and travel is undoubtedly exhausting, therefore having the option to order room service on return to the hotel room is a huge relief. Room service is traditionally a luxury service so ensure that your service delivers a good dose of opulence. Have a read of our handy advice on how to achieve world-class room service status.


Screen Shot 2016-07-14 at 09.29.27All travellers require a great night’s sleep but it is particularly crucial for the business traveller, especially ahead of a big meeting. Establish a sleep-inducing environment devoid of noise and light by providing blackout curtains, eye masks and earplugs. Here at Hotel Supplies we offer a special sleep kit containing earplugs and a black satin eye mask, presented in a gorgeous luxury box. Perfect for a thoughtful turndown gift and for a bit of exclusivity. Don’t forget the all-important ‘do not disturb’ sign as there is nothing worse than an unwanted wake up call.


Although the business traveller will generally aim to travel light, a myriad of corporate clothes and technological requirements will inevitably have to be factored in. Your guest will certainly appreciate the storage space in order to avoid bags and belongings being strewn across the floor. A luggage rack is a great idea to avoid having to take up valuable wardrobe space – we offer several different options, all sturdy and practical but with varying styles and finishes. A safe is also a necessity for securely storing any valuables and if it is big enough to hold a laptop then all the better.


Screen Shot 2016-07-14 at 09.29.48The summer months are now upon us, but let’s be honest: this is England. Sporadic torrential downpours can happen at any time and can easily catch your guests off-guard. Umbrellas are easily forgotten in the packing process, so be prepared on behalf of your guests with a high quality selection of umbrellas that can be whisked out to save the day. Our umbrellas come in a range of styles and can be tailored to your personal hotel requirements with a carefully chosen colour scheme, logo or brand message.

For more inspiration of how you can provide the perfect experience for the business traveller, have a browse of the various products on our website.

5 ways to provide the best hotel room service

Room service is a much loved feature of many hotels, combining home comfort with a touch of opulence. Despite its popularity, it can often be overlooked in the modern age of grab-and-go trends. However, it is important to remember that travellers are likely to be in a different position to standard consumers. Whether they have spent the day on a plane, traipsing around the local sights or suffering a series of stressful business meetings, the travelling consumer is often exhausted and hungry on returning to the room. Cue room service!

Room service

Room service is rarely cost effective for the guest so it is a nice to touch to ensure that all elements have been thought out, from stylish crockery to chic menus. Ensuring a luxury experience at all levels will reassure the guest that room service was the right choice, despite ordering it in a stupor of tiredness and hunger! To help you achieve world-class room service status, we have devised a selection of useful tips.

  1. Enticing Menu

Here we are not just talking about providing mouth-watering food and drink on your room service menu (this is, of course, somewhat important) but also about the menu itself. There is nothing worse than a crumpled or stained piece of paper in the draw to display the room service offering. The menu needs to look good enough to leave in pride of place on the dresser and in immediate view of the guest as they roll into the room after an exhausting day.

Ensure that you are using a uniform selection of menu covers that offers both practicality and professionalism. Choose an expensive looking material so the guest can sense the grandeur and high quality offering of the room service they are about to order. We offer bespoke leather menu covers, which are handmade here in England in your choice of leather colour and finis, plus they can be branded with your hotel logo colour.

  1. Presentation

Again, this is not just about the food and drink itself. Continue the theme of luxury hospitality supplies with a stylish assortment of plates, dishes and glasses. Unless you are opting for the mismatched shabby chic look, ensure that all crockery matches in style as far as possible. Although the look is important, we recommend that you do not compromise on practicality in the process.Pyramid tumbler

Try to choose a design that is in keeping with the overall look of your hotel, although you can never go wrong with a classic and elegant design. One of our favourite products are these beautifully elegant Pyramid Tumblers, made from hand blown glass. An extra special style statement that will inevitably deliver a touch of splendour.

  1. Branded Coasters

What is the point of a carefully chosen glass if the guest has got nothing to put it on, other than a napkin or one of the surfaces in the room that you would rather were kept stain-free? Introducing personalised coasters, a cost effective solution.

CoastersOur paper coasters are made from multi-ply paper to increase absorbency and protection without raking up the cost. We also offer a customisation option with your corporate colours, logo, branding or even a special message. Personal, professional and practical – never underestimate the little details found in hotel bedroom supplies.

  1. Service with a Smile

It is not just the material details that are important – after all, room service is essentially about the service. Ensure that your staff are motivated enough to provide a friendly service that guests will appreciate after a long day.

  1. Time it Right

Room service has traditionally been a 24 hour service in order to cater for travellers arriving at all times of the day or night and for those whose sleeping pattern has been scuppered by jetlag. For this reason, if you can afford to offer a 24 hour service then you should. However, if it is simply not viable for you to do this – perhaps you are a smaller boutique hotel – then do not feel you have to. A 24 hour service is not worth it if it means potentially compromising on quality.

Our ultimate piece of advice is not to ignore the small details because it is often the little things that can transform an average product or service into a high quality one. Of course the food and drink itself is important – although we are not foodie experts so we won’t try to advise you there – but we do know how to offer the best possible supporting products. For some more inspiration of high quality hotel amenities, browse our room service collection here.