Hotel Supplies Ltd Privacy and Cookies

This privacy policy sets out how Hotel Supplies Ltd uses and protects any information that you give Hotel Supplies Ltd when you use this website.

Hotel Supplies Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 


Hotel Supplies Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated 9th May 2018.

Information we collect


Your personal data may be collected by Hotel Supplies Ltd through our website (including registration details), through orders placed by you, through brochure requests and through emails and telephone conversations to and from us.

We may collect the following information:

  • name and job title
  • contact and delivery information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

Information we may receive from and provide to third parties:

We may use a delivery service company to deliver your order to you.  We will supply your Delivery Information to them and may receive information about you from them.
 

What we do with the information we gather

Your data will be used to enable us to process orders placed by you, dealing with any queries on your order and, with your consent:

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may periodically send you a copy of our latest catalogue to the postal address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Retention of your personal data

We will retain our records of your personal data unless and until you request that we delete or update it.

If you do not agree with use of your personal data as set out in the Privacy Policy, you should not submit your personal data to us.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@hotelsuppliesltd.co.uk

We respect your personal data and we have never and will never sell it to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at Hotel Supplies Ltd, Carlton House, 19 West Street, Epsom KT18 7RL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


 

Cookies Policy

Here at Hotel Supplies Limited we are committed to protecting and respecting the privacy of all our customers (and visitors).

The information we collect from customers when making a purchase from our store is used for billing and administration purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). We guarantee that none of this information will be passed onto third parties.

For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor’s ISP domain, the time accessed and the pages visited. Should you have any queries relating to our Privacy Policy, please contact us at info@hotelsuppliesltd.co.uk

Cookies set by Hotel Supplies Limited

Cookies are small files placed on your web-enabled device while browsing the internet which aim to improve your browsing experience. For example:

● Information you’ve already entered can be remembered so you don’t have to enter it again the next time you visit.
● Similarly, your login details such as username and password can be temporarily saved so you don’t have to enter them each time you visit.
● They can also measure site traffic to help us make the service we provide even better.
 

For more information on these small files, you can read more on the Direct Gov website by following this link: Internet browser cookies - what they are and how to manage them.

Below we have listed the cookies used on this website as well as their use and how long they will last.

Cookies Collected By Hotel Supplies Limited

Name

Purpose

Content

Expires

ekm_hotelsupplies

Temporary cookie generated to test if cookies are enabled on the visitors browser.

TestCookies=ACTIVE&RS=FALSE&
logged_in=hotelsupplies&ServerID=***

72 hrs (3 days)

ekm_pp_hotelsupplies

Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

Unique ID

On Exit

ekm_tmp_ORDERNUMBER

Stores a reference to the visitors order number after an order has been generated.

Unique ID

On Exit

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