We will endeavour to deliver your goods within 3-5 working days (to UK mainland addresses subject to stock availability) and unless stated otherwise within the product description. Delivery times to international destinations may vary. Bespoke orders will be subject to additional lead times.
Deliveries will be shipped by Courier and will incur the following charges:
UK mainland £8.50
Scottish Highlands £15
Channel Isles £20
Isle of Man £20
Isle of Wight £15
Scilly Isles £20
Northern Ireland £20
Scottish Highlands, Scottish Islands, Offshore Islands (including Channel Isles), Northern Ireland and Republic of Ireland - High volume orders over 30kg may incur additional charges. Please contact us for a shipping quotation
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
International deliveries are made by arrangement and costs will vary depending on the size, weight and destination of your order. Transit times may vary and will depend on destination. Before placing your order for international delivery, please contact us for a shipping quotation. If you have any queries regarding overseas delivery, please contact us at firstname.lastname@example.org.
Please contact us should you require any further information.
Hotel Supplies Ltd Refund Policy
We hope that you will be happy with your purchase but if you are not, please notify us in writing within 7 calendar days to discuss a return.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 calendar days. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
In the unlikely event that your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Any items found not to be faulty by us will be returned to you. In this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. Please note that only a select few products are supplied with warranty.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision with 7 calendar days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Hotel Supplies Ltd, we will issue a full refund for the product to your original payment method.
Bespoke Products and Special Orders
Unfortunately, this refund policy does not apply to bespoke items and special order products.
If you wish to get in touch regarding a return, please email your enquiry to email@example.com