Terms and Conditions

Hotel Supplies Ltd is a trade only supplier and we regret that we are unable to supply goods for private use.  All of our prices are subject to VAT at the current rate.

Hotel Supplies Ltd 

Website Terms and Conditions

1. Interpretation

1.1 Definitions:

“Conditions” means the Terms and Conditions set out herein;

“Contract” means the contract for the sale of Goods formed in accordance with Clause 2.1 below;

“Customer” means the person purchasing Goods from Hotel Supplies Ltd;

“Goods” means Hotel Supplies Ltd's goods purchased by the Customer;

“Hotel Supplies Ltd” means Hotel Supplies Ltd (registered number 5367734 VAT number 894022813) whose registered office is at 8-10 South Street, Epsom, Surrey KT18 7PF.

“Writing” includes electronic transmission and comparable means of communication.

1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

2. Basis of Sale ( Formation of Contract ) & Variations

2.1 The Contract shall be formed either upon Hotel Supplies Ltd communicating its acceptance of the Customer's order in writing.

2.2 These Conditions, together with the Privacy Policy shall apply to and form part of the Contract for the sale and purchase of the Goods. No terms and/or conditions which the Customer may seek to impose shall apply or have effect.  No variations to the Contract shall be binding unless agreed in Writing between authorised representatives of the Customer and Hotel Supplies Ltd.

2.3 Any recommendations or suggestions relating to the use of the Goods, made by Hotel Supplies Ltd, either in technical literature, packaging or in response to a specific enquiry, are given in good faith, but it is for the Customer to satisfy itself as to the suitability of the Goods for its own particular purpose and to the extent it is lawful to do so to do Hotel Supplies Ltd hereby expressly excludes itself from liability for breaches of conditions and warranties implied by law.

2.4 No Goods will be supplied by Hotel Supplies Ltd on a sale or return basis.

2.5 Hotel Supplies Ltd reserves the right to cancel any order or part of any order at any time prior to dispatch of the Goods for any reason whatsoever without thereby incurring any liability to the Customer. If for any reason other than rejection under Clause 6.3 the Customer does not accept delivery of the Goods at the time when the Goods are tendered then in addition to any remedies of Hotel Supplies Ltd hereunder the Customer shall be liable to Hotel Supplies Ltd for the full cost of the Goods as well as the delivery cost of the Goods incurred by Hotel Supplies Ltd.

2.6 The Customer has the right to cancel their order within 7 days of placing the order with Hotel Supplies Ltd for a full refund.  To cancel an order, the Customer must inform Hotel Supplies Ltd in Writing (in accordance with Clause 10.2).

3. Specifications

Hotel Supplies Ltd reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or which do not materially affect their quality or performance or are requested by the manufacturer of the Goods or are part of a product improvement process solely determined by Hotel Supplies Ltd.

4. Price & VAT

4.1 Prices are subject to change without notice and the Goods shall be subject to the price current on the day of acceptance of the Customer's order by Hotel Supplies Ltd.

4.2 Prices are quoted exclusive of value added tax (applies to U.K. deliveries only) and any other applicable taxes and duties all of which shall be payable by the Customer.

4.3 Prices are quoted exclusive of delivery and administration charges referred to in Clause 2.8 all of which shall be payable by the Customer.

5. Payment

Payments on this website are powered by WorldPay.  Upon check out of your order, you will be redirected to WorldPay’s secure hosted payment page where you can pay by the following credit and debit cards:

Visa credit, Visa debit, Mastercard credit, Mastercard debit, JCB, Visa Electron and Maestro.

Payment for each order will be taken from your debit/credit card at the point at which the order is despatched.

You undertake that:

i) all details you provide to us for he purpose of purchasing goods or services offered on our web site are correct; and

ii) the credit or debit cad you use to make a purchase from is your own or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. 

6. Delivery and Acceptance

6.1 Delivery of the Goods shall be made to the Customer's usual point of delivery unless notified otherwise when the Customer's order is placed, and shall be charged at the rates detailed in the Delivery schedule.

6.2 Hotel Supplies Ltd shall endeavour to meet any dates quoted for delivery but shall not be liable for any variation in the delivery date of the Goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by an authorised representative of Hotel Supplies Ltd in Writing.

6.3 The Customer shall inspect all Goods upon delivery and shall promptly notify Hotel Supplies Ltd in Writing of any non-delivery, loss or damage to the same. If Hotel Supplies Ltd shall not have been given notice of any claim within seven days of delivery the Goods shall be deemed accepted by the Customer. Hotel Supplies Ltd shall have no liability to the Customer in the event that any failure on the part of the Customer to promptly notify Hotel Supplies Ltd results in Hotel Supplies Ltd being unable to successfully claim against its carrier in respect of such non-delivery, loss or damage.

6.4 Hotel Supplies Ltd reserves the right to refuse to leave the Goods at the point of delivery if the Customer is either unavailable or refuses to tender a signature. When such Goods are re-delivered Hotel Supplies Ltd reserve the right to make additional charges for the resultant administration and carriage costs.

6.5 If the Goods are faulty or the Customer decides they no longer want to purchase the Goods, the Customer can return the same to Hotel Supplies Ltd within 14 days of delivery and acceptance in accordance with this Clause 6 in saleable condition.  The Customer must notify Hotel Supplies Ltd in writing of this intention within 7 days of delivery.  The Customer should take reasonable care of the Goods while in their possession and the Customer must return the cancelled order to Hotel Supplies Ltd.  Hotel Supplies Ltd will refund the Customer on receipt of the Goods.  Further details can be found in the Refund Policy.

7. Risk and Property in the Goods

7.1 Property in the Goods shall remain with Hotel Supplies Ltd until such time as the Customer has paid all sums due for the Goods and delivery and administration costs in question.

7.2 Notwithstanding Clause 7.1 the Customer shall be entitled to use or sell the Goods in the usual course of its business provided, in the case of sale, that such transaction is made in good faith.

7.3 Notwithstanding the Goods remain Hotel Supplies Ltd's property; risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery.

7.4 The Customer's right to possess and use the Goods shall cease and Hotel Supplies Ltd shall be entitled to require the Customer to immediately deliver the Goods to it (and if the Customer fails to do so, the Customer hereby grants Hotel Supplies Ltd a license to enter upon its premises to repossess the Goods) in the event that either the Customer fails to pay Hotel Supplies Ltd any amount when due for payment or the provisions of Clause 8 apply (insolvency).

8 Warranties & Liabilities

8.1 Subject to the Conditions set out below, Hotel Supplies Ltd warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship.

8.2 The above warranty is given by Hotel Supplies Ltd subject to the condition that Hotel Supplies Ltd shall be under no liability in respect of any defect arising from fair wear and tear, abnormal working or storage conditions, failure to follow Hotel Supplies Ltd’s instructions, misuse, alteration or tampering of the Goods without Hotel Supplies Ltd's approval or any negligence.

8.3 Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

8.4 Save as may be provided in the Contract, nothing in Hotel Supplies Ltd's sales and promotional literature and no statement made by any of its employees or agents shall be incorporated in the Contract and the Customer acknowledges that no reliance has been placed on any such material or statement.

8.5 Hotel Supplies Ltd shall not be liable to the Customer for any loss of profit or other indirect, special or consequential costs, expenses, loss or damage (and whether caused by the negligence of Hotel Supplies Ltd, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their subsequent use except as expressly provided in these conditions.

8.6 Hotel Supplies Ltd's maximum aggregate liability under, arising from or in connection with the Contract (whether in contract, for negligence or otherwise) shall be limited to a sum equivalent to the price of the Goods in respect of which such liability arises.

8.7 Hotel Supplies Ltd shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of Hotel Supplies Ltd's obligations in relation to the Goods, if the delay or failure was due to any cause beyond Hotel Supplies Ltd's reasonable control as judged by Hotel Supplies Ltd.

9. Insolvency of the Customer

9.1 This clause applies if:

9.1.1 The Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or ( being an individual or firm ) becomes bankrupt or ( being a company ) goes into liquidation ( other than for the purpose of amalgamation or reconstruction ); or

9.1.2 An encumbrance takes possession or a receiver, administrative receiver or administrator is appointed of any of the property or assets of the Customer; or

9.1.3 The Customer ceases or threatens to cease to carry on business; or

9.1.4 Hotel Supplies Ltd reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.

9.2 If this Clause applies then the price of the Goods shall become immediately due and payable and without prejudice to any other right or remedy available to Hotel Supplies Ltd, Hotel Supplies Ltd shall be entitled to suspend any further deliveries or ask for payment in advance of delivery without any liability to the Customer.

10. General

10.1 Hotel Supplies Ltd shall be entitled to assign its rights under the Contract and to perform its obligations through a sub-contractor of its choice.

10.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to that other party at its registered address or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

10.3 The Customer, or any other third party, shall not use Hotel Supplies Ltd's company image, logo or trademarks or the image, logo or trademarks of the Goods supplied as part of the Contract in publicity material or other similar communications to third parties without Hotel Supplies Ltd's prior written consent and the Customer hereby agrees to indemnify and keep Hotel Supplies Ltd fully indemnified in respect of any claims threatened or actual arising out of any breach by the Customer of this Clause.

10.4  The Customer, or any other third party, shall not use or copy any images or wording from Hotel Supplies's Ltd's website or literature without Hotel Supplies Ltd's prior written consent.

10.5 Termination of the Contract shall be without prejudice to any rights of either party arising prior to or as a result of such termination.

10.6 A delay in exercising, or failure to exercise, any right or remedy under these Conditions shall not constitute a waiver of such a right or remedy.  All waivers shall be in Writing and specify the rights waived.

10.7 The Contract shall be made solely for the benefit of the parties to it and is not intended to benefit or be enforceable by, any other person.

10.8 The Contract and all contractual and non-contractual rights arising out of it shall be governed and construed in accordance with the laws of England and both parties submit to the non-exclusive jurisdiction of the English Courts.

11.   Contact Us

You may contact us in writing at:

Hotel Supplies Ltd

Carlton House

19 West Street



KT18 7RL

by email:  info@hotelsuppliesltd.co.uk

by telephone:  01372 725544